Questions about delivery
Deliveries
Here you can find the answers to
frequently asked questions about delivery.
If you have any questions about deliveries, email us at logistics@aircoil.se
Common questions about delivery
When will my delivery arrive?
The confirmation of order states “on-site, week” for each order line.
In southern and central Sweden, deliveries are normally shipped to customers on Wednesday, while in the northern regions they are shipped Thursday/Friday.
Who can I contact if I have questions about my delivery?
Email our logistics department at logistics@aircoil.se and we will get back to you as soon as we can.
How can I get a confirmed consignment note?
Email our logistics department at logistics@aircoil.se and we will get back to you as soon as we can.
Delivery damaged in transit
What do I do if my delivery was damaged in transit or does not conform to my order?
If you spot transport damage to the goods or notice that the delivery does not match your order, accept the goods and write a comment about the damage/error/non-conformance in the receipt section of the consignment note. Never sign for delivery without first entering any such comments! Both the recipient and the driver must sign the document.
Then contact the Aircoil logistics department by email to logistics@aircoil.se attaching a copy of the signed consignment note, along with your contact details and information about the damage. You can also phone us on +46 573 71 10 45 and we will do our utmost to help you.
